This Refund Policy describes how refunds and billing issues are handled for Activity Countr. Paid offerings may be sold through FastSpring as merchant of record—checkout-related policies may also appear at purchase time.
1. Digital service
Activity Countr provides digital services (software/service features accessible online). Unless required by law, fees are generally non-refundable once access has been delivered—subject to the exceptions below and any rights you have as a consumer.
2. FastSpring & merchant of record
FastSpring may process payments and appear as the merchant of record on card/bank statements. For many payment and tax questions (including invoices, receipts, and payment disputes initiated through your bank), FastSpring's buyer support channels and policies apply to the transaction layer.
For FastSpring's role and buyer-facing legal materials, see FastSpring's documentation on terms, conditions, and EULAs and review buyer notices linked from FastSpring Legal.
3. Trials
If we offer a trial, its duration and limitations will be shown in-product. When a trial ends, paid features may require an active subscription purchased through checkout unless otherwise stated.
4. How to request help
For billing or refund requests relating to Activity Countr service eligibility, contact us using details published on this website. For payment receipts, charge lookups, or checkout-specific issues, use FastSpring support pathways indicated on your order confirmation when applicable.
5. Refunds we may provide
We may issue refunds or credits where required by law, where we determine there was a billing error attributable to us, or where we otherwise choose to offer goodwill remedies. Duplicate charges or obvious technical failures affecting entitlement may be reviewed case-by-case.
Nothing in this Policy limits mandatory statutory rights for consumers (for example, certain EU/UK cooling-off rules for distance contracts where applicable to digital content/services—subject to exceptions when performance begins with your consent).
6. Chargebacks
If you initiate a chargeback, we may suspend access pending resolution and may share records with payment partners as permitted by law to defend legitimate charges.
7. Changes
We may update this Refund Policy by posting a revised version and updating the "Last updated" date.
Legal notices
Operators should validate refund obligations with counsel—consumer laws vary materially by country and by how your checkout flow is configured.